Took a bit long to get rolling but might suit careful learners
Starting with the training and onboarding did take longer than I initially hoped; the learning curve felt steep at first, especially when trying to make sense of the dialer and database features in tandem. However, the detailed tutorials and the gradual unfolding of tools meant I could take my time and understand the system better. This approach won't appeal to everyone, particularly those who want rapid hands-on experience and prefer to learn by doing rather than reading. On the other hand, it seemed designed for people who want a thorough understanding and don't mind investing time upfront. Eventually, I was able to get comfortable enough to use the calling tools smoothly. The telephonic support was helpful during this phase but could have been more proactive in assessing user progress. For those new to such software, this onboarding is comprehensive but slow, so I’d say it’s ideal for individuals who benefit from reflective learning rather than a fast start. It definitely helped me get prepared, though it demanded patience.