Too vague and confusing, not what I expected
Honestly, the sales and pre-purchase process was a bit disappointing. The wording and labels used during sign-up and invoicing weren’t clear and just made the whole thing difficult to understand. I ended up wasting time trying to figure out what was what instead of focusing on getting things done. They could have made the steps straightforward and clear, but instead, it feels like I’m guessing where to go next. The support calls didn’t help much either, since I expected the software to be easier to navigate without all the back-and-forth. If I were explaining this to a friend, I’d say it’s just too confusing for the price and effort required to get going. There was maybe one good thing in the dialing tool, which worked fine once I finally got to use it, but that’s about it. Overall, I found it more frustrating than useful so far, and I’m not sure I’ll keep at it much longer without some improvements.