Too time-consuming to figure out everything myself
I spent way more time than I anticipated trying to understand the software and the onboarding process. The sales information was pretty minimal, so most of the important details about how the dialer and database features would function fell to me to discover through trial and error. While the payment and invoicing process itself was fine and clear, it took a long time before I could confidently start using the calling tools properly. The automatic updates sometimes added new functions without much explanation, which further confused me. One positive was that telephonic support was at least somewhat helpful once I finally got through, but even contacting them was occasionally tricky. If the service had more upfront guidance and faster onboarding, it would be better. As it stands, setting up and familiarizing took more time than I expected, which can be a big hurdle for busy people.