Too slow to get started, should've had faster steps
Honestly, the whole process of getting going with the software took way longer than I expected. From the moment I signed up, it was several days before I actually felt ready to use it properly. The initial sign-up was okay, but then I kept waiting on various automatic updates or approvals before I could even set up the calling tools and dialer effectively. I found myself wondering why the onboarding flow couldn’t be quicker or more streamlined, as I knew what I wanted to do but had to circle around waiting for access and database integration to be ready. The telephonic support was available, but calls often had wait times or I needed to repeat my problem multiple times before someone could actually help. It became a bit frustrating because it felt like there was no clear timeline or dedicated person managing my setup. I expected to be able to get my workflow going faster without so many pauses or technical hiccups. That said, when the system was finally operational, it worked alright and the invoicing and payment steps were simpler than I expected at least. Still, missing that promptness in the early days left a sour taste. So the main thing missing is definitely speed and clear guidance at the start. With a better kickoff, I think users would stay less frustrated during those initial waits and setup stages. As it stands, it’s a decent system but takes too long to get rolling.