Too slow to get started, I’d hesitate to repeat this
I am writing this to document my experience with the support and communication process at WFHI, particularly how long it took before I could properly start using their software and training. The sign-up process seemed straightforward initially, but the onboarding dragged on much longer than I anticipated. Several steps required follow-up calls, and the telephonic support responses were delayed more than I expected for a paid service. It took numerous days before the system was configured to my workflow needs, which felt excessive given the cost involved. Automatic updates added challenges by changing the interface without easy warning or detailed explanation during this early period. While I appreciate the agents’ politeness on the phone, their slower-than-expected turnaround diminished my confidence. Invoicing and payment ultimately proceeded normally, but the long wait to get going overshadowed this. The database feature and dialer themselves seemed fine once I accessed them, but I question whether I would choose WFHI again knowing how much effort and patience was demanded upfront. Overall, starting with WFHI was a frustrating experience that was not worth the delay and uncertain communication speed.