too slow, no real guidance, needed more help
Training took way longer than I thought, way more than it should. The instructions were all over the place and no real step-by-step walkthrough. I started wondering if they just expected people to already know how to use the software. No clear timeline for onboarding, just vague emails here and there. The dialer was buggy at the start which didn't help. I also think the training missed out on a lot of basics about the database feature, which was frustrating. The support was slow to respond and only after I chased them multiple times did something happen. Honestly, they could have made the process smoother by having a more structured program and less waiting. Felt like I wasted a lot of time figuring stuff out that should have been obvious. Overall pretty disappointing for getting up and running quickly. I'm still not sure about whether this will be worth it if the onboarding doesn't improve.