Too slow billing process ate into my actual work hours
The payment and billing schedule definitely did not work well for the hours I actually put in. I had hoped the invoicing process would be more aligned to my schedule, but instead it seemed to take up more time than expected just to resolve payments and stay current. The sign-up was straightforward enough but after that, managing payments felt cumbersome and often disrupted my workflow. The system's timing for generating invoices and processing payments was off, making it difficult to keep track and stay on top of everything while working remotely. I also found the telephonic support around billing less helpful than other areas, which added to my frustration. All in all, it seemed like the time spent dealing with this aspect outweighed any benefits I got from using the software during the hours I intended to work. I'd say the billing and payments part needs rethinking to fit better with varied schedules like mine.