Too rigid in scheduling, but some features were good
I was hoping the software would fit around the hours I actually work, but it turned out to be quite inflexible in that respect. The training and onboarding seemed geared towards a fixed schedule, which doesn’t match well with my unpredictable day. The calling tools and dialer also didn’t accommodate the hours I prefer to operate, leading to frustration. On the other hand, the invoicing and payment process was straightforward, which I appreciated. Sign-up was simple too. I was disappointed that the support didn’t offer much flexibility on timing or custom workflows. I have explained my preferred work patterns several times, but the software still feels designed for a different kind of schedule. While some features worked fine, the overall fit with my routine just wasn’t there, making it difficult to use effectively. I feel like the positives don’t quite balance out the frustrations for my situation, so this product was not a good match for me despite its other capabilities.