Too much waiting, only the invoicing was smooth
I started with WFHI hoping the onboarding would be quick, but I was wrong. Every step felt like repeating the same info. From signup, I had to clarify things multiple times which was pretty tiring. The database setup dragged on longer than expected, and the dialer seemed to lag during the calls. I did appreciate that the invoicing and payment process was straightforward, and that part saved some frustration. But the delays in getting the software fully accessible and the repeated explanations made the whole experience draining. Even training sessions overlapped in content, which made me doubt if I was missing anything important. The automatic updates didn't really impact me either way—they just felt like occasional interruptions. Calls to telephonic support were often answered late, which added to the exhaustion. Overall, I can't say the software itself was bad, but the whole waiting and repetition around it were too much to justify sticking with it.