Too much waiting made progress slow
I had mixed feelings about how the support and communication process unfolded. On the one hand, the telephonic support team was polite and tried to help, which I appreciated. However, the steps themselves seemed rather disorganized and not in a sensible order. For example, I was asked to verify certain details multiple times before moving forward, which felt redundant. It took quite a while to get past the onboarding stage, partly because automatic updates seemed to reset earlier progress. At times, waiting for support responses held me back more than I expected. Even though the training material covered the basics adequately, the guidance on using the dialer tool was scattered across different modules, so I had to figure out some aspects myself. On the upside, once I was finally connected to someone knowledgeable, the priority assistance proved somewhat useful, especially when troubleshooting the database feature integration with my workflow. But overall, the whole experience felt more time-consuming than necessary, detracting from the efficiency I hoped to gain. While the polite patience of the support staff was a plus, the overall slow pace and confusing step order meant I wasn't fully satisfied.