2 out of 52 of 5Verified purchaseSales and pre-purchase
Too much waiting led me to rethink
I found the pre-purchase phase quite disappointing because there was repetitive information exchange and long waiting times when I reached out for clarification. The sales representatives repeated the same points several times without adding clarity, which tested my patience and made the decision process unnecessarily drawn out. Though the onboarding was promised to start quickly, several steps were delayed as they seemed tangled in bureaucracy. On the positive side, when eventual contact was made, the communication was polite and informative, but overall the repetition and wait dampened my enthusiasm substantially. This slow start left me hesitant about further commitment at this point.