too much waiting for basic help
Honestly it took way longer than I expected to get properly started. The telephonic support was there but it felt like I had to call multiple times for even small questions, and the responses were often slow or just redirected me around. The onboarding and training seemed simple on paper, but in practice the communication gaps slowed everything down a lot. It was frustrating to wait for someone to answer or to get clear instructions on setting up workflows or using the dialer. The invoicing part was fine, no issues there, but that’s small comfort when the software itself felt hard to access at first. I was hoping for a smoother opening week with quicker support touchpoints. Maybe others get faster service but for me the delays really hurt the experience overall, especially since the lack of prompt answers made me doubt how much help I’d get going forward if issues appeared.