Too much waiting before getting concrete answers
I felt the pre-purchase process involved way too much repetition without much clarity. I explained multiple times what kind of remote workflow setup I was interested in and what features I needed, but kept getting vague replies from the sales team. It was tiring having to wait around on calls and emails that didn’t really move the conversation forward. On the one positive note, the initial demo of the dialer tool worked fine and gave me a decent sense of the software’s potential. Yet, all the delays and needing to repeat myself made it frustrating overall. It left me wondering if this was going to be as smooth once I signed up or if more waiting and back-and-forth was inevitable. I just wanted to get a clear picture with less hassle before committing, but that wasn’t how it played out.