Too much waiting around, slow response from sales
My interactions with the sales process left me feeling pretty tired. Every time I thought I was near the finish line with signing up or getting a clear explanation of the available training options, there was a long wait or repeated questions as if no one was keeping track. The initial sign-up form asked for details I’d already provided, and I had to clarify to multiple people what I was looking for. While the payment process was straightforward and the invoice clear, the pre-purchase phase felt unnecessarily prolonged. It was frustrating, honestly, because I just wanted to start using the software and training without these back and forth delays. The lack of timely communication during this stage made the whole experience less exciting than it could have been. If sales could streamline their responses and reduce repetitive questioning, it would save time and stress. I did appreciate that once the payment was done, the onboarding was smoother, so at least that part went well unlike the tedious pre-purchase waiting period.