Too much waiting around, but some communication stood out
I have to mention that going through the pre-purchase phase with WFHI was a mix of things. On one hand, I spent a fair amount of time repeating my questions and waiting for responses, which grew tiring after a while. It felt like I often had to explain the same points more than once, and the pacing of communication wasn't always ideal. On the plus side, when I finally connected via telephonic support, the person was clear and patient about what the software could do, which helped me understand the dialing tools and the database features better. The steps for signing up and handling payment were also straightforward once I got there. It's fair to say that the pace in the initial exchanges stood out as a cumbersome part, but the clarity of info when I got through was good, which makes this whole experience somewhat mixed for me.