Too much waiting and repetitive calls
Reflecting back on my experience with telephonic support, I feel there was a lot of repetitive back-and-forth which made the whole process quite tiresome. Whenever I faced an issue with the calling tools or dialer, I found myself spending considerable time on phone, repeating the same information multiple times to different agents. The training and onboarding were decent, but when it came to actual problem-solving, the lack of continuity in support was frustrating. The wait times were also longer than what I would have expected given the promise of priority assistance. While the invoicing and payment process went smoothly, the communication side fell short, which made me delay fully integrating the software into my workflow. Support calls sometimes felt like a loop rather than a solution, and it took longer than necessary to get meaningful help. I do appreciate that updates were automatic and error-free, but overall, I think there should be streamlined communication to reduce waiting and duplication of efforts during support calls which was clearly missing in my case.