Too much waiting and repetition, lacked clarity
My experience with the sales and pre-purchase steps was less than ideal mostly because of repetition and waiting times. The process seemed to ask me the same information multiple times during sign-up and later contact stages, which felt inefficient. At some points, I was put on hold during calls, and it wasn’t clear whether these delays were due to system issues or just internal waiting. Although the sales team eventually managed to guide me through basic questions, I found the entire process slower than expected and harder to navigate when I was hoping for straightforward onboarding. The software and training details were explained, but there was a lack of clarity on some parts, especially regarding how the software updates would fit into daily use. I appreciate that I was able to complete the invoicing and payments without major trouble, so on that front it did its job, but overall I felt the process could have been more respectful of my time and less redundant to really work well for new customers.