Too much waiting and repetition in support
I found that when I reached out to you for telephonic support, there was a lot of waiting involved before connecting to a representative. Even after that, some questions required me to explain my issue multiple times to different agents, which was frustrating. The signing-up and payment process were straightforward, but the support process did not feel efficient. It seemed like you had some knowledge but lacked seamless communication internally, which caused delays in resolving simple problems. That said, I concede that when I finally got through, the support agent was knowledgeable and helpful. However, the overall experience was marred by the time wasted repeating details and being put on hold. I think a more streamlined and quicker support response would greatly enhance your service, as this part was definitely the weakest link in my experience so far.