Too much waiting and repeating with sales process
Honestly, I found the sales and pre-purchase phase quite frustrating because there was a lot of waiting involved between getting replies and scheduling follow-ups. I had to repeat my queries several times because the info didn’t always reach the right person in a timely way. The sign-up and invoicing part was okay, but it was the back-and-forth calls and unclear updates on the software features that tested my patience. Also, even though support finally helped with the dialer setup, it felt like I was constantly chasing them for status updates. The whole process would have been better if things moved faster and I didn’t have to keep repeating myself or wait long for answers. That, honestly, was the standout issue for me, overshadowing what few positives were there like some decent explanations during training. It’s something I’d hope gets better going forward because it drags out the experience unnecessarily.