Too much waiting and repeating to get started
Reflecting on my experience with the sign-up and pre-purchase phase, I found it surprisingly taxing. There were multiple rounds of calls and emails just to clarify basic questions about the software features and training sessions. Each time I reached out for information, I was passed around different contacts, leading to quite a bit of waiting. The invoicing process wasn't very streamlined either; I had to follow up repeatedly before receiving the invoice, which delayed my ability to proceed. When it finally came to using the software, parts of the onboarding felt repetitive, as if the helpfulness lacked coordination. Waiting for telephonic support was sometimes frustrating, and the updates, though automatic, occasionally interrupted my workflow. Overall, the effort it took to get this running was more than I anticipated, leaving me somewhat discouraged despite the software’s potential benefits.