Too much waiting and repeating questions on support calls
The effort it took to get clear help from support was disappointing. Every time I called, I had to explain my problem multiple times, which ate up a lot of valuable time. The representatives seemed to miss details during the first explanation, causing me to repeat myself unnecessarily. The wait times were longer than expected, and sometimes the line disconnected before resolution. This led to further delays in solving issues related to the dialer and database features. On certain days, I found myself stuck without access while waiting for updates and support responses. Though I understand these processes can be complex, the telephonic support did not feel efficient or responsive enough. Automatic updates kept occurring, but they caused confusion because I wasn’t sure when they applied or how they affected my account. I was hoping for smoother communication and less repetition in the support flow. Signing up and invoicing were straightforward, but the ongoing effort to get clear answers on technical issues was unnecessarily high. Overall, the support experience felt draining and took more energy than it should have to get small matters resolved.