Too much waiting and repeating; not sure I’d do it again
When I first signed up with WFHI, I really expected the support to be more responsive and efficient than what I experienced. The waiting times on the phone calls were longer than I thought they would be, and frequently, I had to explain my situation multiple times to different agents with seemingly no awareness of my prior conversations. I was hoping the training and onboarding process would be more streamlined, with fewer repetitive questions and quicker resolutions. This has made me feel frustrated and somewhat hesitant about continuing with the service. On the positive side, I guess the people I eventually spoke with were polite and tried their best to help, but the overall experience did not meet what I anticipated. The sign-up and payment invoicing were okay and went through smoothly, which was the one solid part of the process. However, the lack of clear communication and tedious wait times during support calls have made me think twice. If I were to choose again, I’m not sure this is the support experience I’d want to repeat, even though the software itself seems promising at points.