Too much waiting and repeating, not how I'd tell a friend
The sales process dragged on longer than I expected. Every time I thought I was done, another call was scheduled for explanations I had already heard before. I didn’t mind the waiting, but the repetition was frustrating and made the process feel inefficient. The initial sign-up was simple enough, but the follow-up to confirm payment details required me to listen to the same information twice. The software promised a smooth start, but that wasn’t reflected in the pre-purchase stages at all. I was hoping for a more straightforward onboarding without so many repeated steps. If I were talking to a friend, I would say to expect delays and redundant talks before you can actually get started. Not the best way to begin using new software, as it made me question how well the rest of the support would work once signed up. The process should be quicker to build real confidence.