Too much waiting and repeating got me nowhere
So, I tried reaching out to their telephonic support a few times because I wanted to get some quick clarifications about the calling tools and the dialer. Honestly, every time I thought I was going to get a solution, I'd end up having to repeat everything all over again to a different person. It felt like I was caught in this loop where no one really read the history or notes before answering. And the waiting on hold? That was pretty frustrating too, especially when you're trying to get work done and the clock's ticking. At least the automatic updates do come through smoothly, and I didn't have to worry about manually installing anything. But this support experience almost made me consider giving up on the whole thing. The software itself seemed decent enough, but without decent communication and support, it’s tough to keep going. I really wished they would streamline how they handle follow-ups and at least minimize the back-and-forth so users aren’t stuck repeating themselves unnecessarily. I might try again later, but honestly, right now I’m just feeling worn out from all the waiting and repeating that didn’t really solve anything.