Too much waiting and repeated instructions left me frustrated
You need to rethink the whole onboarding and training process because it felt like a loop of waiting and repeating the same instructions over and over. I was expecting the training sessions to be more streamlined and less time-consuming, but instead, I found myself stuck in long pauses before getting any sort of telephonic support. Even when I had joined the webinar, there was a significant amount of repetition, which made it a dull experience. The sign-up and payment process was straightforward, which was one of the few positive points. However, the delay in resolving issues meant that I sometimes had to figure out the software features and workflows by trial and error, especially with the dialer and database integration. Overall, your system needs to work faster and reduce redundant steps because the current approach made everything slower and less effective for me.