Too much wait for signup steps, took way longer than I expected
I expected the signup and pre-purchase steps to be straightforward and quick, but that was not my experience at all. Typically, when I try new software tools, the initial purchasing steps are designed to get you started fast without unnecessary delays. However, with WFHI, the sequence felt quite disorganized—it took a lot longer than I thought to just complete the sign-up and payment process. There was this back and forth with email confirmations and inputting details that didn’t flow well. I was expecting a smoother onboarding that would clearly guide me step-by-step, but instead, I had to keep figuring out what to do next on my own, which made the whole thing frustrating. Compared to other platforms I’ve tried, which usually had an intuitive process and more immediate access, this was disappointing. On the plus side, the telephonic support was reachable but unfortunately didn’t speed things up much. All in all, this made a negative impression because I had set my expectations based on normal streamlined software signups which was far from what I encountered here.