Too much to figure out on my own, honestly frustrating
I’m not new to software for remote workflows, so I expected support to help with more than just basics. Unfortunately, with WFHI, I had to spend a lot of time trying to figure things out by myself, especially during the training and onboarding phases. The guides were sometimes unclear, and telephonic support could be reached only after long waits or callback delays. The calling tools and database features weren’t immediately intuitive, and I felt like I was troubleshooting instead of actually working. Automatic updates happened without much warning, sometimes interrupting use. The invoicing and payment were the least problematic part, at least that process was straightforward enough. But overall, it felt like too much effort was required from me, with minimal guidance or proactive communication. I honestly don’t think this service is for someone who’s not ready to handle problems independently. Calling support repeatedly and waiting for responses added to my frustration, so I can't say it made my remote workflow easier as promised.