Too much to figure out myself, payment process was a puzzle
Honestly, I found the billing and payment side of WFHI's service quite confusing. There was no clear walkthrough available, and I had to spend a lot of time figuring out how to manage invoices and payment setups on my own. The sign-up process was not very intuitive either, which didn't help. When I tried contacting support by phone, I often felt they gave vague answers or made me wait, so I ended up trying different things repeatedly to get it right. The software updates happened automatically, but these didn’t explain changes to billing or account management clearly, adding to my frustration. I wanted to understand the payment cycle better but had to guess from incomplete information. The invoicing was unclear, and I was never sure if my payments were processed properly until I checked multiple times manually. Overall, it felt like a lot of effort was needed just to keep track of my account payments, which shouldn’t be that complicated. I’m not sure if future customers will find it easier, but for me, the experience was unnecessarily stressful and unclear. I wish there was a more straightforward approach from the start to avoid this level of hassle.