Too much time wasted trying to fit your hours
You really need to rethink how this fits into the kind of hours people actually work. I spent an unnecessarily long time just trying to figure out if the software would match my daily schedule and work pattern, and it didn’t feel like a great fit at all. The sales and pre-purchase information didn’t clearly show me how the timing and availability would align with my needs. The sign-up process itself was not straightforward around this aspect; I had to call support several times and still ended up confused because the software seemed designed for a different kind of workflow. Time was lost during training trying to understand features that didn’t apply to me during my hours, instead of jumping straight into useful parts. If you want to attract more users who have non-conventional timings, this should be a priority to fix. Overall, I felt like I wasted too much time on something that should have been clearer from the start instead of spending those hours fiddling with something not designed for the hours I realistically put in.