Too much time wasted on onboarding and still confused
The time it took to get through onboarding and training with WFHI was frustratingly long, and even after investing so many hours, I don't feel confident about using the software effectively. The steps weren’t laid out in a clear sequence, which made me feel lost and often forced to seek additional explanations from support. Unfortunately, the help available was patchy, and I ended up needing to call multiple times to clarify even simple procedures, each call eating up more time. The calling tools and dialer didn't integrate smoothly with what I was trying to set up, which added to the confusion. The automatic updates would sometimes change settings without clear notice, complicating things further. Overall, it felt like a poor use of my time and resources, and I’m unsure if I’ll manage better without more intensive help next time.