too much time wasted on onboarding

too much time wasted on onboarding

I started the training excited but honestly it took way too long to get through the onboarding steps. Sometimes I felt stuck because the instructions weren’t clear enough and I ended up calling support more than I expected. Now I’m wondering if I’ll need to reach out again the next time I use this software. It’s frustrating because I expected a smoother start. The whole process seemed like it could have been quicker if the training was more to the point and less repetitive. Still trying to get comfortable with the dialer and the database features but feels like I’m spending more time figuring things out than actually using them. Hoping the next session will be easier with better guidance but not feeling confident about it right now.