too much time wasted in onboarding
I was really hoping the onboarding process would be quick and smooth, but honestly it took way longer than I expected. The training sessions had multiple repeats of the same points, which got a bit frustrating especially since I was trying to get through the material fast. There were also long waits in between steps where it felt like nothing was happening, which didn't help my motivation. The dialer and calling tools felt okay, but I didn't get much chance to explore their full features because of the slow start. The database setup seemed promising but I never got far enough to integrate it well with my workflow. What did go well was the telephonic support, they were polite and helped answer my questions during those wait times. Signing up was simple enough and invoicing wasn’t confusing either, so at least that part was smooth. Overall, the time taken was much more than I anticipated and the dragging training made it hard for me to stay interested. If they could speed up the onboarding and cut down repetitions, it’d be better, but as it is now, I’m a bit doubtful about continuing actively with this service.