Too much time wasted in finding basic info
You should improve how easily we can find what we need before buying. I spent a lot of time searching through your website and getting basic details about software features and training options was frustrating. Even after multiple clicks, some pages didn’t load properly or lacked clear explanations. You need to streamline your sales and pre-purchase information so customers don’t have to chase your support team just to understand your product offerings. It also took longer than expected to get answers through your telephonic support, which added to the delay. The sign-up and payment processes seemed fine once I knew what I was doing, but getting to that point was unnecessarily complicated. If you make the pre-purchase process smoother, you would save your users a lot of time and confusion.