Too much time wasted in adjusting hours
I found the software's synchronization with my actual working hours to be quite inadequate. Despite the clear instructions on the interface, the scheduling and access timings did not consistently align with the hours I prefer to work. This incompatibility caused unnecessary delays in accessing the calling tools and database features, ultimately wasting a substantial amount of time. While at times the automatic updates seemed helpful in fixing bugs, they sometimes disrupted workflow by changing interface elements unexpectedly. On a positive note, the invoicing process was straightforward and payment procedures were fairly smooth, which I appreciated. However, the onboarding flow felt slower than expected, and telephonic support was only able to provide limited assistance regarding the timing issues. The training sessions described the timings accurately, but the actual software did not accommodate my working schedule effectively. I believe this is an area that requires significant improvement to avoid such time-consuming inconveniences for others. Overall, while some functions were usable, the lack of proper time fitment diminished the overall experience substantially.