Too much time wasted finding support answers
Finding the answers I needed via support took way longer than I expected. It wasn’t that their telephonic support was unhelpful once I got through, but initially it was a challenge to locate the exact guides or instructions relevant to my questions. The website and dashboard did have some resources, but they felt scattered and not easy to navigate, which meant I spent quite a bit of time searching before calling. Even then, some responses required waiting on hold or callbacks. While I appreciate the support team’s efforts, the overall time spent could have been reduced if there was a more centralized and clear knowledge base. It just felt like too many steps were involved when I wanted to quickly resolve technical issues or clarify features. This frustration overshadowed the decent quality of direct help once connected.