Too much time wasted finding invoices, payment info
I spent an unexpected amount of time just trying to locate my invoices and the payment details I needed to move forward. The interface did not make it clear where I should look or how to confirm past payments. At one point, I wanted to see a simple billing history but had difficulty finding it in the dashboard. This was frustrating because I was trying to keep my workflow moving without interruption. I did find that the system eventually showed what I needed, but it took much longer than I thought reasonable. The payment page itself was okay once found, with clear options for making a payment, but navigation was the bigger problem. Looking back, I think one direct link or clearer headings would have saved me from so much backtracking. Despite these issues, when I did get in touch with support for help, they were friendly and tried to assist. Still, the whole experience was slow mostly due to the interface, not the service. I wish I had spent less time hunting for basic info and more time on productive work. That delay made the billing and payment phase more stressful than expected, even though parts once found worked fine enough. Overall, I was disappointed by the time cost of this mostly simple task.