Too much time wasted figuring things myself
Honestly, I felt like I had to do a lot of the figuring out myself when it came to the sales and pre-purchase process. You don’t provide all the necessary information upfront, which means I spent hours combing through your website and training materials trying to understand how the software actually works. The sign-up was straightforward enough, but after that, I was left to navigate the onboarding and database functionalities without clear guidance. The calling tools and dialer features weren’t fully explained until I contacted support multiple times, which was frustrating because I wasted a lot of time just trying to understand what exactly was included. I expected more assistance in the early stages. Even the invoicing and payment process felt like something I had to learn by trial and error with little direction. If you could streamline these steps and provide clearer, more detailed sales information, it would save new customers a significant amount of time. Right now, the amount of time I’ve spent just figuring out basic features has been too long and could have been avoided.