Too much time waste in training and onboarding
I expected the training process to be straightforward and quick, but it actually took quite a long time without much progress. The onboarding was not just about one-off setup; it felt like an ongoing process with frequent sessions that often repeated the same things. The software interface was confusing, and understanding the database feature required several calls with telephonic support, which didn’t always help much. The dialer tool was introduced late, and I was able to use it only after the entire training was completed, which delayed starting my actual workflow. Automatic updates were happening, but they sometimes changed the interface without clear notifications, making it harder to get used to the software. Sign-up and invoicing were the only parts that went well, as both were handled promptly and without issue. Still, the overall time I spent in onboarding far exceeded what I had anticipated, and this affected my ability to focus on remote workflows sooner. I hoped for a smoother and faster experience, but instead, I was stuck in long training and setup phases.