Too much time spent with no clear progress
When I initially started the training and onboarding process, I expected a logical flow that would help me get comfortable with the software quickly. However, the steps seemed jumbled and repetitive. The instructions oscillated between advanced features and basics without sufficient explanation for either. It took far longer than I anticipated just to reach a point where I could actually use the calling tools effectively. The database feature, which was supposed to streamline my work, felt confusing because it was introduced too late in the onboarding sequence. While some parts of the training made sense, the overall order caused me significant frustration and doubt about whether I was using the system correctly. I wished the automatic updates had included some guides or notifications to help adapt to changes instead of leaving me to guess. I’m left uncertain whether investing more time will resolve these issues because the sign-up and invoicing steps went smoothly, which contrasts starkly with the onboarding experience.