Too much time spent on the onboarding steps
When I first started the WFHI training and onboarding, I noticed the steps were arranged in a way that felt a bit out of sync. The introductory resources came after some advanced modules, which was confusing and made me slow down my progress. Also, the database feature was introduced only after completing several tutorial sessions, which I think should have come earlier since it’s crucial for managing contacts. On the plus side, the dialer tool was explained clearly, and I appreciated the detailed practice activities they provided for it. However, the overall timeline felt stretched unnecessarily, and I had to revisit earlier training materials multiple times to make sense of the order. A more logical sequence would have saved time and frustration. Given how long it took me just to complete the onboarding, I doubt I would feel confident going through it again without additional help.