Too much time spent on payments

Too much time spent on payments

I was hoping the billing and payment steps would be straightforward, but they ended up taking more time than I expected. The sequence in which the platform presented options made navigation slightly confusing, especially when trying to confirm payment details. It felt like I was going back and forth between sections rather than progressing smoothly. On a positive note, the invoicing system did accurately reflect transactions once they were completed, which was helpful. However, the process leading up to that was not as logical as I would have wanted. The onboarding material did little to clarify these uncertainties, and I found myself relying on support more often than planned. While I appreciate the system’s accuracy, the overall flow could benefit from rethinking to save users’ time and avoid unnecessary clicks.