Too much time spent on just getting started
I was expecting the onboarding and training to be smoother compared to other setups I’ve used before but it turned out to take a lot longer than I wanted. The initial sign-up process was straightforward enough, but then the training itself seemed to drag on with a lot of repeated materials that weren’t adding anything new. There was one part where I was on the call with support to figure out the dialer setup, and that went fine since the agent was patient and helpful. Unfortunately, that was the exception rather than the rule. I found the steps after that confusing without clearer instructions, and some automatic updates happened during the first week that disrupted what I was doing. The database feature looked promising but I never really got the hang of how to integrate it efficiently into my workflow. Overall, I think the total time from signing up to feeling truly ready was longer than comparable trainings I’ve tried, and it left me a bit frustrated. Even though the telephonic support could be useful occasionally, I felt it wasn’t consistent enough to rely on.