Too much time spent just learning day-to-day
I was initially quite excited to start using the WFHI training and onboarding. The process itself had some decent materials and the first day felt promising. But as I continued, I found it took far too long to grasp the daily operational elements. Working with the calling tools and logging activities into the database wasn’t as smooth as I’d hoped and felt slow in practice. The training focused more on the basics and less on real-world application over time. I liked the way the telephonic support tried to help, but their assistance often came after significant delay, which made adjusting to the platform frustrating. Also, the ongoing updates sometimes altered interface details without clear notification, adding to the learning curve. So, while the initial onboarding had value, managing day-to-day tasks was quite time-consuming until things gradually settled down.