Too much time spent explaining invoicing details
I found the billing and payment explanations to be very thorough, perhaps overly so, which made the onboarding process quite lengthy. While I appreciate the clarity they aimed to provide, the step-by-step walkthroughs of invoicing and payment schedules took much longer than I anticipated. In my experience, the software's interface for handling payments is straightforward, but the accompanying documentation and training insisted on detailed explanations that felt redundant. I was hoping for a quicker sign-up and invoicing setup, especially since I had prior experience with similar tools. Nevertheless, the team was patient when I asked questions, and the telephonic support clarified some nuanced points I wasn’t initially sure about. Automatic updates were mentioned during billing guidance, which was helpful because it assured me of minimal disruptions after signing up. Overall, while the wait was longer than expected, I am confident now that the billing process won’t surprise me going forward thanks to the detailed communication.