Too much time lost figuring things out
Signing up and getting access felt like only the start of the hassle because most of the important things I wanted to do I ended up figuring out alone. The software at first seemed straightforward, but the calling tool and database setup required far too much self-guided trial and error without clear instructions. Telephonic support was available, but often I had to wait or explain the same points multiple times. The auto-updates also made changes that I noticed only later, which disrupted my flow and demanded further time to adjust. Overall, the support and communication side felt like additional work rather than a help, consuming more hours than expected from the start till I actually got a semi-smooth rhythm. I've seen other platforms where onboarding and support were a lot smoother, so this was disappointing considering the cost and time involved.