Too much repetition and waiting in onboarding
The training and onboarding experience was mostly frustrating due to excessive repetition. Each module seemed to cover the same points multiple times unnecessarily, which made progressing through the content slow and somewhat boring. I often found myself waiting between steps, partly because automatic updates occasionally required reboots that delayed access to the next section. Telephonic support was available but could not speed up the process. The dialer and calling tools were functional, but the wait times in training meant I wasn’t able to practice using them fully within a reasonable period. The database interactions also felt repetitive as similar exercises were repeated, diminishing my enthusiasm. Sign-up and payment went fine and were swift, at least, but the overall onboarding flow could benefit from streamlining. Clarity was present, yet the pacing dragged due to repeated content and imposed wait times that seemed unnecessary. I wanted to get started faster and found the delays a big downside in the otherwise adequately constructed training system. It’s a shame because once you get past that, the software itself appeared competent for daily workflow management.