too much promise, little clarity
Honestly, I expected a lot more clarity in the whole pre-purchase info than what actually happened. The sales stuff seemed super straightforward on the website but when I tried to make sense of the payment process and sign-up, it was kind of confusing and I had to call support multiple times. The people over the phone were patient but even then I wasn’t clear about the steps until much later. Training and software demos didn’t quite match what was promised either; they seemed rushed and didn’t cover database or dialer features well enough for me. So basically it felt like the information given before purchase wasn’t matching the reality of product use and setup. That mismatch really frustrated me because I had high hopes, but the experience left a lot to be desired. If only the explanations and workflows had been more transparent, maybe I would have felt differently but as it stands, it was a bit disappointing.