Too much one-time setup, poor ongoing support
You really need to understand that most of the setup is just a one-off hassle. The initial onboarding took too long and felt unnecessarily complicated. After that, the ongoing support left much to be desired — I found myself stuck several times because no quick help was available. The training seemed designed for a smooth start, but beyond that, dealing with issues proved tedious. Your automatic updates didn’t address the persistent problems I faced with the dialer and database integration. I did appreciate that at least the invoicing system was straightforward, but that alone can't make up for the lack of real-time assistance when things don't go as planned. Overall, I ended up feeling let down because the setup was heavy upfront and the ongoing experience didn’t meet expectations.