Too much hassle to get started right
Honestly, getting started with WFHI's training and onboarding was more time-consuming than I expected. The overall time spent before I could actually begin working through the software felt too long. Some of the onboarding steps were cumbersome and slow, causing a delay in real usage. While the training content itself was decent and covered the basics adequately, waiting for access and completing all preliminary formalities took quite a few days longer than promised. The dialer integration also needed additional steps that weren’t clearly explained upfront. Actually entering the workflow was delayed, and it felt like a lot of extra effort was needed just to become operational. I wish the process was simplified because the learning part itself was fine once I got there.