too much guesswork in training steps

too much guesswork in training steps

I found the onboarding and training to be underwhelming because a lot of things weren't clearly guided. I had to figure out many steps related to setting up the calling tools and managing the database mostly on my own. It felt like there wasn’t enough structure in the training videos or materials to walk me through the process hands-on. While the software itself has potential, without stronger onboarding support, it took far longer than it should have to work out how to use the dialer effectively. For someone needing a thorough, step-by-step tutorial experience, this isn't the best fit, as it requires a lot of self-navigation and trial.